Destino Logistics LLC provides vehicle transportation brokerage services by coordinating vehicle shipments with qualified and insured transportation carriers. This Refund & Cancellation Policy explains how cancellations and refunds are handled for transportation services booked through Destino Logistics LLC.
Destino Logistics is a registered DBA operated and owned by The Selling Company LLC, its parent company.
1. Booking and Payments
When you book vehicle transportation with Destino Logistics LLC, a deposit or other initial payment may be required to secure your shipment and begin the carrier-search and coordination process.
The applicable deposit, total transportation price, and payment terms will be communicated to you before you confirm your booking.
Unless otherwise agreed in writing, any remaining transportation balance may be payable directly to the assigned carrier according to the payment terms provided for your shipment.
2. Cancellation Before Carrier Assignment
You may request cancellation of your shipment before a transportation carrier has been assigned and dispatched.
If your cancellation is received before carrier assignment and dispatch, your deposit may be eligible for a full refund, subject to the terms provided at the time of booking.
3. Cancellation After Carrier Assignment
Once a carrier has been assigned, accepted the shipment, or been dispatched to perform transportation services, cancellation may result in the deposit becoming non-refundable.
This is because carrier arrangements and brokerage services may already have been performed or committed.
Any portion of a payment that has not been earned, committed, or transferred to a carrier will be reviewed for potential refund eligibility.
4. Cancellation Due to Changes in Shipping Plans
If you need to change your pickup date, pickup location, drop-off location, vehicle information, or other shipment details, please contact us as soon as possible.
Changes may affect the transportation price, carrier availability, or scheduling. Any additional charges or adjustments will be communicated before they are applied whenever reasonably possible.
5. Refunds for Service Issues
If transportation cannot be completed due to circumstances within Destino Logistics LLC's control, we will review the circumstances and determine whether a full or partial refund is appropriate.
Refunds are evaluated based on the specific circumstances of the shipment, services already performed, carrier arrangements, and amounts already paid or committed.
6. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact Destino Logistics LLC using the information below. When contacting us, please provide: your name, order or shipment number, vehicle information, and a brief description of your cancellation or refund request.
We will review your request and provide confirmation of the applicable outcome.
7. Refund Processing
If a refund is approved, it will generally be issued to the original payment method used for the eligible payment.
Once a refund has been processed by Destino Logistics LLC, please allow 5–10 business days for the funds to appear in your account. Processing times may vary depending on your bank, card issuer, or payment provider.
8. Non-Refundable Amounts
Certain payments may become non-refundable once transportation arrangements have been secured, a carrier has been assigned or dispatched, or brokerage services have already been performed.
Any applicable non-refundable terms will be disclosed as part of the booking or payment process.
9. Contact Us
If you have questions about this policy or would like to request a cancellation or refund, please contact us:
Destino Logistics LLC · 19401 W Dixie Hwy, STE 404, Aventura, FL 33180
Phone: +1 754-219-7546 · Email: info@destinologistics.com
Hours: 24/7 · Website: destinologistics.us